How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Can I change or modify my order?

At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancelation guide above.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal. During a high volume release certain payment methods may be unavailable for security reasons.

My payment won’t process. What should I do?

If you have payment issues during checkout, we suggest contacting your bank or card issuer for assistance.

Get in touch

Have questions about your order, or a general enquiry?